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How to enable the missing Get Windows 10 App (GWX) icon on your Windows 7 or 8 or 8.1 computer
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How to enable the missing Get Windows 10 App (GWX) icon on your Windows 7 or 8 or 8.1 computer

by AshwinJune 9, 2015

If you have a computer running on a genuine version of Windows 7 or Windows 8 or 8.1, you can upgrade to Windows 10 for free when the OS launches on July 29th.

Get-Windows-10-App-UI
We have already reported about the Get Windows 10 App. It was originally launched in April, as an optional Windows Update, and has now begun notifying eligible users by placing a tray icon.

Clicking on this icon will let you reserve your free upgrade to Windows 10.

But what if you have a valid license, and are still not getting the GWX app on your computer? The same thing happened to me. Here is the scenario of troubleshooting steps that I tried:

One of my computers which is running on Windows 7 Pro, did not get the GWX app. I tried many steps including uninstalling the optional update which brought the GFX app to Windows 7 and 8.1 computers, and also another prerequisite update called.

Even rebooting and reinstalling the updates, was to no avail. The icon simply refused to show up on the tray. I navigated to the GWX folder and ran the exe file, to no effect.  I also noticed that the GWX.exe did not run in the task manager. It would open and close instantly.

Finally I opened the Task Scheduler to manually run the trigger for the GWX app. To my disbelief, the Setup folder under GWX was empty, there were absolutely nothing listed there, let alone the trigger I was looking for. I was worried that the icon may never show up on the PC, and began pondering whether I should format the drive and reinstall Windows, just in case some component required for the GWX app was missing.

But I was unwilling to give up on the issue just yet. So, I went back to the Microsoft Answers Forum, in a bid to find another solution. And I did, thanks to the post linked below.

How to enable the missing Get Windows 10 App (GWX) icon on your Windows 7 or 8.x Computer:

Note: This process requires a third party bat file, which will fix the issues which prevent your Windows 7 or 8.x computer from getting the Reservation app.

1. Download the ZIP file (win10fix_full.zip), linked on this Microsoft Answers page and save it on your computer.
2. Navigate to the folder you saved the file to, and extract the contents of the ZIP file.
3. There should be a BAT file called win10fix_full.bat, right click on it and select “Run as Administrator”.
4. A command prompt window should open, like the one below.

Windows-10-Fix-Full-screen1

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5. Hit enter twice and you will get to the screen below.

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6. Now you will find that there are 4 options to fix the missing GWX app icon issue. To select a method just type the corresponding number and hit enter.

It may take a few minutes for a fix to work. I recommend running the fixes in the order 1 to 4.

The first method will check whether Windows Updates KB3035583 and KB2952664 are installed.

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(Note the taskbar, it is missing the GWX app icon. Sorry about the white background, I had notepad opened when I took the screen capture)

The second method checks the Windows Registry and updates it accordingly to fix the GWX app issue.

Windows-10-Fix-Full-option2

The third method tries to run the GWX task. This is the one that actually worked for me.

Windows-10-Fix-Full-option3

(The icon has appeared on the taskbar).

The fourth method may take up to 40 minutes to run, and may end up looping endlessly. You may have to retry it for it to work.

This should enable the GWX app on your Windows 7 or 8/8.1 PC, and will allow you to reserve your free upgrade to Windows 10.

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