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How to fix the Start Menu, Cortana Critical Error in Windows 10
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How to fix the Start Menu, Cortana Critical Error in Windows 10

by AshwinAugust 22, 2015

If you are among the unfortunate user, who encounter a critical error in the Start Menu, Cortana Critical Error in Windows 10, fret not.

Windows-10-Start-Menu-Build-10240

Microsoft has officially acknowledged the issue, and has also provided a temporary workaround for the same.

A moderator at the Redmond Company’s forums, created a thread about the annoying bug. These are the messages which appear, when the Start Menu or Cortana crashes in Windows 10.

“Critical Error – Start menu and Cortana aren’t working.  We’ll try to fix it the next time you sign in.”

or

“Critical Error – Your Start menu isn’t working.  We’ll try to fix it the next time you sign in.”

Softpedia reports that this issue has actually been plaguing users for nearly 20 days, perhaps ever since Windows 10 made its official debut on July 29th.  A Microsoft official has confirmed the occurrence of the issue, in Windows 10. But what is surprising is the fact, that the company has not yet promised a fix for the issue.

How to fix the Start Menu, Cortana Critical Error in Windows 10:

  1. Click on the Start Menu, and hover the mouse cursor over the “Power” option. Don’t click on it.
  2. Hold down the Shift key, and now click on the option mentioned above.
  3. Click on the “Restart” option, and the PC should reboot to the Windows Recovery Environment.
  4. Once it has loaded, click on “Troubleshoot”, and then on “Advanced Options”.
  5. This should allow you to view the “Startup Settings”, click on it, and then on “Restart”.
  6. The computer will reboot, and display various boot modes.
  7. Hit the “5” key or “F5” key to select “Safe Mode with networking”.
  8. Once you get to the logon screen, simply login to your account to finish the booting process.
  9. Restart the computer normally, and the issue should be resolved.

Known issue:

The above workaround is just a temporary fix, and the issue could recur anytime. If it does, simply repeat the steps to boot to safe mode and restart the PC. There is literally no other fix at the moment, as we wait for Microsoft to release a Windows Update to fix it.

Try the following as a last resort:

Backup all your data, and reset your PC. To do so, simply click on Start and Settings (or Windows + I), and then click on Update & Recovery. Now, select Recovery, from the left pane and then click on Reset this PC, in the right pane.

Doing so, will delete your files, and reset the PC to a clean state.

3 Comments
  • Arthur
    September 11, 2015 at 7:53 pm

    How can I click on the start menu if it’s not working??????

  • Abi
    December 14, 2015 at 8:51 pm

    I’m having that issue – I can’t click on anything while the pop up box is on the screen. When I click “OK”, though, it takes me back to the login screen, and I can restart from there.
    The only frustrating thing is that I absolutely NEED to do a restart whenever I get this stupid error. 😤😤

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