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HP and Dell Technical Support ask users to stay away from Windows 10

HP and Dell Technical Support ask users to stay away from Windows 10

by AshwinNovember 7, 2015

Microsoft is trying its best to ensure that Windows 10 reaches out to as many PCs as possible.


But that apparently isn’t going down well, and we are not talking about the ways that the Redmond company is constantly pushing the updates forcibly on Windows 7 and Windows 8/8.1 PCs.

No, we are talking about OEMs and how they feel about Windows 10. LaptopMag‘s reporters went undercover and contacted the tech support lines of Dell and HP. And the Technical Support teams of both companies asked the users to stay away from Windows 10.

The funny part is that the calls were actually meant to test the quality of support the OEMs offer, but instead led to the shocking revelation.

A HP support agent apparently told the reporter,

I really don’t recommend that customers upgrade to Windows 10.

And she even offered to help the caller with downgrading to Windows 8.1.

Dell’s support team seemed to particularly dislike Windows 10 intensely. One agent said there are a lot of glitches in Windows 10, and asked the caller to downgrade to Windows 8.1, for fixing a simple touchpad issue.

Dell offered a statement regarding their support for Windows 10. The company’s stand is that Windows 10 is still evolving, and that it asks users to downgrade to their previous operating system to ensure they get their machine working. It also revealed that it dhares all feedback with Microsoft to contribute to Windows 10’s development, and that Dell will help users to upgrade to the new OS.

The report reveals that there is a distinct possibility, that the tech support agents may not be familiar with Windows 10. But it also says that the support agents tried to make them for a premium service, just to get help with the simplest of Windows 10’s features like Cortana, the digital personal assistant.

Mike Nash, the VP of customer experience at HP, shed some light on the ridiculous customer support situation. Keep in mind that HP has some of the best Windows 10 devices including the Spectre x360 laptops. Nash explained that customer support agents handle things differently, than the company’s goals. This is what he said:

“At the end of the day, the person’s job is to get the PC running. Given the scenario, it might have been the most expeditious thing to get them back to a known good space.”

On the bright side, Lenovo’s support did not criticize Windows 10, but were reportedly confused with the OS’s features.

Whatever the reason may be, these sort of scenarios are going to prove as a major hindrance for Microsoft, as the Redmond company is targeting 1 Billion installs of Windows 10 by the year 2017.