Now Reading
KB3124200 Windows Update messes Word 2016 templates, and here is how to restore your old settings

KB3124200 Windows Update messes Word 2016 templates, and here is how to restore your old settings

by AshwinDecember 24, 2015

Microsoft rolled out a Cumulative Update called KB3124200 Windows Update, about a week ago, to all users running on Build 10586 1511 (Threshold 2).

Microsoft Office 2016 Collaboration Word

While the update did fix a few security related issues, it acually did something else as well.

Something which the Redmond company did not intend, and one which annoyed users a lot. It broke the template settings in Word 2016. These are stored in a file called Normal.dotm.

Fret not for it is not a big issue, and can be resolved. BetaNews reports that users at the Microsoft Answers forums, posted a thread to report about the issue and ask for a fix. And a fix is indeed readily available, thanks to Microsoft employee, Rob L.

Installing the KB3124200 Windows Update, causes the template file in question, to be renamed, so all you need to do is restore it to the original name.

How to fix Word 2016 template issues after the KB3124200 Windows Update:

Save your work, and close Microsoft Word before proceeding.

1. Navigate to the template folder by hitting Windows + R, and keying in the following command and press enter.


(You can also paste that in File Explorer to be taken to the folder.)

Also make sure you have File Extensions enabled. Check it by opening File Explorer (Ribbon) > View > File name extensions, and it should have a checkmark next to it.

2. Look for a file named “Normal.dotm”. It’s of the file typoe Microsoft Word Macro Enabled Template. Rename this file to back it up, in case anything goes awry. For e.g: Hit F2 or right-click > rename and type Normalbackup.dotm and hit enter.

3. Search the same folder for a file with one of the following names:


Usually it is the first one (Normal.dotm.old). You can verify it by checking the Date Modified field, it should be the most recently modified one.

4. Click on the file you want to restore and hit the key combo Ctrl +C, which copies it. Now paste it in the same template folder by using the combo Ctrl + V.

5. Windows will prompt you that a file with that name exists.So rename it to “Normal.dotm”

6. That’s it you’ve fixed the issue. Close File Explorer and open Word to verify that your settings are back.

You may also use this method to save a backup of the settings file, for the future. Perhaps it is time for Microsoft to revisit the drawing board and rethink the whole forced Windows Update scenario.

Leave a Response