Microsoft admits it automatically updated some Windows 7, 8 PCs to Windows 10
Yesterday, we told you that there was a recent uproar amongst the Windows 7, 8 users.
The reason behind this was that their PCs were updated to Windows 10.
But that’s not a bad thing, or is it? What we are talking about here, isn’t the reserved upgrade to Windows 10, or even a manual upgrade to Windows 10. Some Windows 7 and 8 users reported that their PCs were updated to the latest iteration of the operating system, without their knowledge. In other words, the upgrade happened automatically, without the user’s choice.
Apparently these users did not reserve for the free Windows 10 upgrade offer. Clearly they did not want to install the new operating system on their system, but unfortunately for them, they found there was no way to cancel, or opt-out of the upgrade. And so they ended up with their computers being upgraded, whether they liked it or not.
Naturally, pitchforks were raised, and fists shaken at the Redmond company, demanding answers for this atrocity.
Remember yours truly had speculated (in yesterday’s post) whether this could have been triggered by a faulty Windows Update? Well, I wasn’t entirely wrong, not by much at least. A new report has emerged online, which has an official explanation from the Redmond company, as to why the issue occurred.
This is what Microsoft had to say when Ars Technica had questioned the company about the faulty upgrade process:
As part of our effort to bring Windows 10 to existing genuine Windows 7 and Windows 8.1 customers, the Windows 10 upgrade may appear as an optional update in the Windows Update (WU) control panel. This is an intuitive and trusted place people go to find Recommended and Optional updates to Windows. In the recent Windows update, this option was checked as default; this was a mistake and we are removing the check.
That being said, Microsoft did not any explanation whatsoever about why a user cannot opt-out of the upgrade, or completely cancel it. Surely a user can change his or her mind at anytime right? The Redmond Company should have considered this and provided an alternative.
This, especially considering that the free upgrade offer is valid till the end of July 2016. So, Microsoft should have included a cancel option, with a message educating the user that they can still upgrade to Windows over the 9 months or so.
It remains to be seen just how many users were affected by this erroneous update by Microsoft.