Microsoft reveals how User Feedback helps in developing Windows 10
Microsoft released the first “Technical Preview” of Windows 10 last year for Members of the Windows Insider Program.
The purpose of doing so, is to allow users to experience the early release version of the upcoming operating system, in exchange for getting feedback from its users.
Microsoft has included an app specifically designed for this, right in to Windows 10. It is the Windows Feedback App. You can access the app by clicking on Start > Windows Feedback, or just press Win + R, and type “Feedback”, and then click on the Windows Feedback app, which will appear in the search result.
Users can provide feedback about problems they face in the various areas of Windows 10, or suggest new features right from within this application.
Since the launch of the first preview build back in October 2014, over 3 Million feedback pieces have been submitted through the app. Ocassionally, Windows 10 asks users to rate their experience in various areas of the OS, and it has garnered over 2.5 Million responses though this pop-up.
But how does Microsoft deal with the amount of feedback it receives? The Redmond company reveals how User Feedback helps in developing Windows 10.
The Redmond Company says that normally, the amount of feedback received is especially high for the first few days after a new build has been released.
Microsoft gathers all the feedback it receives and grants access for the entire lot, to all of its Engineers. They are the ones who go through it, and filter it using specific query searching tools. Redmond’s teams also receive emails which are automatically generated, which highlight specific issues.
Feedback is divided into various categories. You may have noticed this in the Feedback app, where there are several categories to choose from, using which users can submit feedback corresponding to the problems/suggestions they have. Microsoft has teams assigned for each category (like Action Center, Start Menu,etc), who read about the feedback related to their department.
Microsoft is also using an upvote system for suggestions that users make in the Windows Feedback App. This allows other users to vote for a suggestion made by another user, if they find it helpful. Microsoft also takes note of feedback submitted at its Windows Insider Forums, to improve Windows 10.
In this way, popular feedback pieces will be prioritized, and the recommended features/suggestions may be included in future builds.
Here is an example of a feedback I submitted about improving Microsoft Edge.
These are just bits and pieces of how the Redmond Company garners feedback to develop Windows 10. You can read more about it at the company’s blog post.